ServiceToDo.ai — Turn Every Text Into Future Work

The Problem

The customers have more problems than even they know about.

Most equipment usually show some signs, a noise, a smell, a leak, some vibrations — before failure. Customer's staff ofton walk by equipment with early signs of problems, and don't have a system to document everything. With our system, the customer can send a text message with pictures everytime they notice something off. Your team can then work with customers to prioritize, plan, budget, and schedule the work accordingly.

Customers don't know what's actually wrong

They aren't equipment experts. A strange noise, a slow leak, a system running a little off — it goes unreported until it breaks down and becomes an emergency call.

Breakdowns hit budgets nobody planned for

Most customers don't have room in their budget for a surprise failure. A running list of the obvious problems — built before anything breaks — gives them the chance to plan for the work instead of being forced into it.

The Solution

A running repair list from customers can be an ongoing source of new business for your company.

The moment a customer notices a problem, they text a picture — it's added straight to that account's repair to-do list. Nothing gets fixed on the spot by default; instead, you build a documented, growing list you can schedule around the next visit, or hand straight to sales.

Text a problem straight onto the to-do list

Customers text a picture the moment they notice something off — no app, no phone tag. It's logged to that account's repair list instantly, before it has a chance to become an emergency.

Built-in AI question & answer intake

The system automatically asks for the details your team needs — equipment, location, how urgent it looks — so every item on the list is actually usable, not just a picture and a guess.

Immediate issues still reach the on-call team

Most items go straight to the list for scheduling — but if something needs urgent attention, the system flags it and notifies your on-call service team right away.

ToDo list of repairs, with customer approval built in

Work with the customer to schedule list items for the next service visit, with an approval step so everything that gets done was authorized first.

Quote requests via text

Turn any item on the list into a quote request with a text — routed straight to the right person to price it, no separate process needed.

Custom policies per customer

Every account can have its own intake questions and response rules, so the list and the response are tailored to how that customer actually works.

Full order history by customer

Every item, photo, and outcome is logged and searchable — a running record of every issue a customer has ever flagged, resolved or not.

A pipeline your sales team can actually work

Every open item on every account's list is a documented, customer-acknowledged opportunity — not a cold call. It's the easiest kind of work for sales to go close.

A tool for customers to create Repair List for you; Can be a Gold Mine for your Business